Our name ‘S-E-Q-U’ stands for Service-Excellence-Quality-Unique and, as such, we place a huge emphasis not only on manufacturing high quality aluminium doors, windows and security barrier solutions – but also on our customer-focused approach of providing top quality service to our valued clients.
In order to ensure that our clients have the best possible experience when working with us, we have formulated a customer-focused service plan:
Find out more about what can expect from the Sequ-Door experience…
- Request a FREE quote.
- Our booking administrator will contact you to arrange for a professional sales rep to meet onsite, at a time convenient to you.
- On site evaluation and product presentation will then be done in order to better understand and incorporate your needs and ideas, as well as to answer any questions you may have.
- A quote is then generated and then sent to you.
- If you are happy and the quote is accepted, it must be sent to the office along with a deposit.
- You will then be contacted to ensure all your invoicing details are correct.
- The installation date is then planned within the agreed lead times and the feasibility of the proposed time and date is communicated to you.
- Unique and special-order materials are ordered ahead of time, while standard product materials are readily kept in stock.
- Prior to installation date, pre-installation information regarding the site is obtained from you in order to make the installation more efficient.
- Units are then manufactured, quality checked and wrapped in accordance with Sequ-Door’s quality standards.
- On the installation date, the installation team will call you and confirm the approximate time of arrival.
- The team arrives and commences the installation work. Although installation can be a messy job, we do ensure we do our best to keep the area neat and tidy in a manner that is conducive to quality workmanship.
- Once the installation is complete, the delivery note is signed. Credit card machines can be used to make a payment on site, if required.
- Final payment is made once you are completely satisfied. Should there be any queries – they will be dealt with to ensure that you are happy with our products and new secured space.
So, if you’re looking for high quality, beautifully designed products from a company which prides itself in having a flair for
client service – contact Sequ-door for a quote now.